You have the option of returning any goods purchased on the website if you are not completely satisfied with them.
To return goods, please login to your account by clicking on the following link:
The return costs are borne by the customer. However, for customers in European Union countries (excluding Denmark and Sweden), to allow you to take advantage of preferential rates on your returns, we enclose a prepaid return label. Its cost price, € 4.5 for returns from Belgium and between € 5.8 and € 15.3 for Returns from other European countries*, will be deducted from the refund amount.
For customers in the United States, Denmark, Sweden and the UK, there will be no prepaid return label enclosed in your package. The customer must pay the return costs and select the shipping method for the return.
This is the return policy.
You have the right to return goods within 14 days after the date of delivery, as evidenced by the postmark or the delivery firm.
The items you wish to return must not have been worn or used. Items must be packed in their original packaging with all labels and accessories received on delivery
Items returned according to the above conditions will be fully refunded. However, for returns originating from a European Union country, the return dispatch cost, i.e. the cost price of the label, will be deducted from the refund amount.
You have the possibility of choosing between a refund on the credit card used at the time of your order, and a voucher redeemable on our site.
You can also exchange your goods in one of our stores.
* The cost of shipping returns per country can be found in the FAQ on our website.